Legal
Refund Policy
Clear and fair. Here's how refunds work.
Last updated: February 2026
Digital Product Policy
Clarity reports are digital products. Due to the nature of digital goods, all sales are final once your report has been delivered.
Merchant of Record
Creem.io acts as the Merchant of Record for transactions on Clarity. Creem.io is the legal seller and is responsible for collecting and remitting applicable taxes.
When Refunds May Be Considered
We may consider a refund in the following circumstances:
- Technical Failure: If your report cannot be delivered due to a technical error on our end
- Duplicate Charges: If you were accidentally charged multiple times for the same purchase
- Unauthorized Charges: If you can demonstrate that the charge was made without your authorization
Membership Cancellation
Clarity Membership subscriptions can be cancelled at any time from your account settings.
- Trial members: Cancel at any time during your 30-day free trial. No charge will be made.
- Monthly members: Cancel anytime. You retain access until the end of your current monthly billing period. No prorated refunds for partial months.
- Annual members: Full refund available within 30 days of any annual charge — including your first charge after the trial and any later renewal. After 30 days, you retain access until your annual billing period ends with no refund. If a refund is issued, membership benefits (new deliveries, member pricing, Ask with Clarity) end when the refund is processed.
Content already generated during your membership (Baseline, Week Ahead, Monthly/Quarterly Reviews, Ask with Clarity responses) remains accessible in your account after cancellation or refund.
How to Request a Refund
For one-time report purchases, contact us within 14 days. For annual membership refunds, contact us within 30 days of the charge. Include the following:
- Your email address used for the purchase
- Date of purchase
- Order confirmation number (if available)
- Detailed explanation of the issue
Send your request to:
support@myclarity.reportProcessing Time
Refund requests are reviewed within 3 business days. If approved, refunds are processed back to your original payment method and may take 5-10 business days to appear on your statement, depending on your financial institution.
Disputes and Chargebacks
If you believe a charge was made in error, please contact us at support@myclarity.report before initiating a dispute with your bank or credit card company. Most issues can be resolved directly and often faster than the formal dispute process.
Non-Refundable Situations
Refunds will not be provided in the following cases:
- Dissatisfaction with report content or insights
- Change of mind after purchase
- Failure to download or access a successfully delivered report
- Providing incorrect information during the questionnaire
- One-time report refund requests made more than 14 days after purchase
Try Before You Buy
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Your View is completely free. If it doesn't land, walk away — no credit card required, no obligation. We believe in the quality of our insights. Try first, decide later.
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If you have questions about our refund policy, please contact us: